Apologies & their impact on claim frequency

By wjmadden A recurring topic for discussion at medico-legal conferences is the question of whether open disclosures and / or apologies may lead to more compensation claims.
Writing earlier this year in the Journal of Patient Safety, Giraldo & others addressed this in an article called The Impact of Incident Disclosure Behaviors on Medical Malpractice Claims. The authors concluded:
At the health-care centers studied, when a claim followed a medical error, providers infrequently disclosed medical errors or apologized to the patient or relatives. Most of the medical errors followed by disclosure and apology were classified as being of high and medium severity. No changes …read more

Source:: Bill Madden

Leave a Reply

Your email address will not be published. Required fields are marked *